There statement is below.
To help us maintain the essential services our members need from us, we are temporarily changing our opening hours.
And, for the time being, we have taken the difficult decision not to open our branches or call centres for general enquiries in the evenings or on weekends.
This is so that we can focus our resources on providing our crucial weekday services in a safe and reliable way. Don’t worry, you can still call our emergency line at any time to report lost or stolen cards, fraud or other security issues.
From Saturday 4 April 2020, our new opening hours will be:
Monday 10am to 2pm
Tuesday 10am to 2pm
Wednesday 10am to 2pm
Thursday 10am to 2pm
Friday 10am to 2pm
Most of our branches will stay open from 10am to 2pm Monday to Friday. Though in some cases, we’ve had to close local branches while our employees are self-isolating.